Before installing SSL for a domain, it will need to be pointed via A record for both @ and www to the server IP. For example if the domain is example.com (@) and the server IP is 192.168.0.2, in the DNS zone of example.com two A records needs to be added. If the domain is new most likely they will need to be created. If the domain is already resolving from another host, then they can be modified. In some cases, instead of an A record for www, a CNAME is created that points www to @.

Keep in mind that after the records are modified a propagation will start from the new IP, which might take up to 24 hours to complete. However in most cases it takes no more than 12 hours. At any time the propagation can be checked by using online tools such as https://www.whatsmydns.net. Input the domain, choose A record type and hit Search. If the IP accross all probed locations is the for your VPS, the propagation is completed. If there is another IP or X then there is something wrong. The server IP will be visible within your account with VACloudHub or within the hosting panel.

In general there are two options allowing the issuing of a SSL within CyberPanel. One is during the website creation. However if the website is not pointed to CyberPanel’s IP, then it will fail to generate the certificate: